26-year-old "loyal client" spends $460 on waxing services, waxer closes shop doors and refuses to refund her: 'Just sue her... slam dunk case'

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Remy Millisky • Writer and Editor
May 2, 2025 11:00 AM EDT

If you're trying not to burn bridges with your clients, communication is your best bet. We're all human, and no one is perfect. Some mornings, employees wake up and have a bad cough and a headache, so they'll need to call out that day. If you know anyone with a child, you know that parents need to call out or come in late constantly, thanks to germy children, childcare scheduling issues, or sudden emergencies. Even those without kids or illnesses sometimes have situations to deal with that are quite urgent. It's awkward and unpleasant to have to tell your boss or client that you simply can't work today as planned, but it's better than just avoiding them while they wonder where you are. 

Up next, read about the managers who got paired with the world's worst employees, like one manager who lamented, "I told [an employee] he couldn't spend 4-8 hours on break." Not with that attitude! 

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  • 01
    Cheezburger Image 10500793856
    via Getty Images For Unsplash+
  • 02

    "My wax girl is ghosting me and owes me money"

    Pictures give most of the context, but I'll include dates. Mid-November is when I bought myself and my sister wax packages totaling $460. In mid- December I used 1/10 of my waxes from the package. After that, I had planned to go back to get waxed in early January. It is now May.
    via u/Pleasant_Sky9084
  • 03
    I've looked on her Instagram page, Groupon page, and website to see her refund policy (spoiler: there is no refund policy). More information to know, she mentioned a health problem she has in passing to me during one of the waxes, which is why she is taking time off. I am a healthcare worker and I am empathetic to health issues that cause people to take a break. I'm just not a fan of the way she's gone about this.
    via u/Pleasant_Sky9084
  • 04
    As someone who had been her loyal client for over 2 years, I expected better business practices than taking my money and obviously spending it without rendering the services. If she had given me a refund, I would have come back to her once she got better. But she has not communicated with me even when I feel like I'm asking perry simple questions.
    via u/Pleasant_Sky9084
  • 05
    I filed a claim with my bank and with Venmo, the app we had been using for our wax transactions. Both could not help me and told me to make it work with the seller. She always asked us to make payments on Venmo with a heart emoji instead of the actual service, but because the service was so expensive I made sure to label those two specifically. Problem is, I didn't know there was a difference between "Goods and Services"
    via u/Pleasant_Sky9084
  • 06
    and "Friends and Family" transactions, so I had been using the latter. I feel like the next step is small claims court. WWYD?
    via u/Pleasant_Sky9084
  • 07

    Here are the texts, which go on for over 2 months!

    > 11:30 R I 5G со Thu, Jan 9 at 9:06 AM Hi love I am so sorry but I need to reschedule your appointment. I woke up and can't hear out of my left ear. Thank you that's totally ok. i'm feeling a tad under the weather today too. i would have come in a mask or something but best to just reschedule
    via u/Pleasant_Sky9084
  • 08
    Thank you I'm heading to urgent care. I had a cold and thought it was gone until I can't hear anything out of my left ear this morning. No pain I just can't hear anything. I hope you feel better! aw man good luck girl i hope you feel much better soon just Imk when you feel better and would like to reschedule Thank you I'm not sure what's wrong but it's so weird I could hear last night and now not a thing.
    via u/Pleasant_Sky9084
  • 09
    Thank you I'm not sure what's wrong but it's so weird I could hear last night and now not a thing. probably an ear infection from a cold? Thu, Jan 9 at 5:05 PM I have a sinus infection and serious inflammation to the inside of my ear I don't remember the names and I need to see an ent to look at my mastoid bone
    via u/Pleasant_Sky9084
  • 10
    Thank you so much for your flexibility today and I'm sorry for the inconvenience oof good luck my friend and no worries! let me know when you feel good enough to reschedule Fri, Jan 10 at 12:22 PM would monday or Wednesday at 11 work to reschedule?
    via u/Pleasant_Sky9084
  • 11
    hey just checking in, how are you doing? Thu, Jan 16 at 7:40 PM hey girl i hope you're feeling better! we're coming up on 6 weeks soon so i just wanted to see if you have some availability soon
    via u/Pleasant_Sky9084
  • 12
    Mon, Jan 20 at 3:14 PM Hello everyone it's with skin and waxing. I deeply apologize to those of you who have been trying to contact me I have been going through some tough health concerns that have pulled me away. With that being said it is with a heavy heart that I must tell you all that I will be closing up shop at the end of the month. It's not goodbye just see you later! I will miss each and every one of you I just need to step back and focus on my health. I love and appreciate all of you ov
    via u/Pleasant_Sky9084
  • 13
    business!! Thank you all again and If you have any questions please don't hesitate to reach out Oh no girl I'm so sorry to have pestered you so much! My sincere apologies. I hope your health returns completely and that you feel better soon. I will be praying. I am bummed I will not be able to have you as my waxing girl anymore and that my sister won't be able to meet you. I know we bought packages from you, let me know what to do for refund stuff. Love you feel better
    via u/Pleasant_Sky9084
  • 14
    Hey I'm just reaching out as it's now February. I know you're closing up shop and that likely has taken up a lot of your time, and I'm sensitive to your health situation. I was wondering how you will be going about refunding for the two packages I bought (the 10-wax Brazilian package for $390 and the Self-Care package I bought my sister for $70). I did use 1/10 of the waxes from the package I bought from you, so the total refund should be $421. ($390- $39 +$70) I don't want to burden you with th
    via u/Pleasant_Sky9084
  • 15
    Hi love thank you so much! I'm doing okay I am sorry for such a delay in responding I have been juggling moving and drs appointments. In a month or two I will be starting up again part time just a day or so a week. I will definitely let you know when I do. All packages are nonrefundable however they never expire so once I return you will still have your credits and your sister will still have her services available i will truly miss our appointments
    via u/Pleasant_Sky9084
  • 16
    Tue, Feb 4 at 7:01 AM I understand why large packages like this normally must be non- refundable, but I'm not comfortable with not knowing when my next appointment is with you or if you will even open shop in the future. It would be different if I randomly wanted money back.. but you said you were closing up shop so that's more long term and undefined in terms of duration, and I understand why it has to be that way.
    via u/Pleasant_Sky9084
  • 17
    It's honestly just a lot of money to be holding, 9 more months worth of waxes that I won't know when I can redeem, and a package for my sister that I'm not sure will ever be redeemed as she's new and has no rapport with you. It's a lot of uncertainty. I'm just not comfortable with that. Just being transparent with you about my feelings on this. Sorry. Wed, Feb 5 at 11:28 AM I completely understand however the packages are all non refundable I do assure you that you will have all remaining credit
    via u/Pleasant_Sky9084
  • 18
    Okay, I understand. I'll see you when you're better, hopefully soon! Let me know if you need anything. Sun, Mar 2 at 9:23 PM Hey girl just checking in as it's been a month, any good updates on your health? I also remember you saying you may be opening up shop this month for a day or so a week, is that still happening?
    via u/Pleasant_Sky9084
  • 19
    Sat, Apr 19 at 10:40 AM Hey girl, checking in again. It's been almost 5 months since your initial message and even longer since I've seen you in person. I hope things are going well and was wanting to know if you had a back-in-service update. Today 10:02 AM Hey I'm so sorry to do this but I feel like I'm being ghosted and I don't know if you're ever coming back to be an esthetician. I paid
    via u/Pleasant_Sky9084
  • 20
    you for two packages and it's been almost 6 months since I've expected to receive them. I again would like to ask for a refund. I know it might be financially tough but you've put me in a weird situation as a loyal client. I've been in other situations where a business owner had to step away from their business for personal reasons, but they never made me wait on them like this. In fact they just refunded me and we kept good rapport. This is a really uncomfortable and unfortunate situation and I
    via u/Pleasant_Sky9084
  • 21

    The advice from commenters was largely the same: sue her!

    rachh90 just sue her in small claims. pretty slam dunk case. non refundable doesnt mean what she thinks it means.
    via u/rachh90

    The business owner needs to learn a lesson that she can't mess with people's hard-earned money. I highly doubt this is the only client she's done this to, and I wonder if this person sues, if others will catch on. Even if they don't sue, just the threat of legal action might make this waxer start giving out refunds. It's only fair! 

  • 22
    RedS010Cup Hey girl! Go to small claims court - these people aren't your friends and not sure if you've convinced yourself of that due to the highly personal type of work this is. If this were any other business, you wouldn't be casually texting back and forth and letting this person run all over you.
    via u/RedS010Cup
  • 23
    Cheezburger Image 10500794624
    via Getty Images For Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

  • 24
    hotwaterwithlemo... This is the easiest small claims case in the world, sue her.
    via u/hotwaterwithlemonpls
  • 25
    Equizotic I used to run a small business that offered horseback riding lessons in packages. When I had to close up to move, I either refunded everyone or if they wanted - fit all of their lessons into the weeks I had left. It was a busy time but worth it to please my clients even if I wasn't coming back to the area ever again. This is just bad business here.
    via u/Equizotic
  • 26
    Level-Juggernaut... The text messages should also count as evidence. You should definitely continue pursuing this in court. Also in the future, never hand someone that much money upfront unless they're a real company with a location and phone number.
    via u/Level-Juggernaut3193
  • 27
    MKVIgti Small claims court. I personally DON'T know why packages like this could be "non refundable." And I don't think she understands the terms of those one bit. Small claims will be your best bet. You'd probably easily win and I doubt she'd even show up.
    via u/MKVIgti

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